• Paid training preparing you to be successful in your job! • Answer inbound calls and greet customers with energy and enthusiasm • Building a sense of trust and confidence to help serve their needs • Processes new claim intake, claim inquiries and status; partnering with our Claims team as needed. • Captures caller information on customer management system • Follows up with customer to ensure service issues have been resolved • Records and verifies transactions requested by customer and either processes requests or forwards to appropriate parties for processing • Fields questions about new product and services implementation • Contributes to process improvement • Cross training support for other Employee Benefits' lines as required • Other duties as assigned.