• Deliver an exceptional customer experience by providing technical expertise, scoping use cases, and supporting the implementation of video AI applications with technical stakeholders at startups and enterprises. • Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations. • Guide customers on best practices for leveraging TwelveLabs APIs to create secure, scalable, and differentiated video understanding experiences. • Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed. • Create and maintain documentation, implementation guides, and FAQs for common customer requirements and technical challenges. • Gather customer feedback and represent the voice of developers and enterprises to internal teams, helping shape product roadmaps and future capabilities.