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Customer Success Operations Administrator

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

52 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity • Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals • Design, document, and improve CS processes and workflows to drive efficiency and consistency • Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance. • Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce. • Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively.

Job Requirements

4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
Significant hands-on experience administering Zendesk.
Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
Highly process- and workflow-oriented with a track record of improving operational efficiency.
You can serve as a thought-partner, helping to create structure and process where none existed.
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment.
Prior high-growth startup experience is key!