• Develop and execute commercial strategies that align with company objectives and market opportunities. • Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing • Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling. • Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn. • Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy. • Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement. • Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.