Greenhouse Software
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Call Center Patient Service Representative – Temporary-to-Hire Opportunity
Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn
Location
Texas
Posted
33 days ago
Salary
Not specified
High School1 yr expExperience acceptedEnglishSpanish
Job Description
• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments
Job Requirements
- High school diploma or GED preferred; additional work experience may be substituted in lieu of education
- Minimum of one (1) year of customer service experience
- Excellent computer skills and the ability to learn new computer programs efficiently
- Six (6) months prior medical office or healthcare setting experience preferred
- Minimum three (3) months call center experience preferred
- Bilingual English/Spanish language and writing skills preferred
Benefits
- Bilingual (English/Spanish) motivated, patient-focused professionals
- Temporary-to-hire opportunities
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