• Plan, lead and control complex Salesforce projects and related personnel utilizing project methodologies and related tools to bring projects to successful completion, within scope, on time, and within budget • Manage day-to-day operational aspects of projects; adapting as necessary while working with key internal and external stakeholders to establish and gain consensus on project goals, objectives, and deliverables • Maintain prompt, proactive, and transparent communication with the client to provide strategic and tactical thought partnership to effectively drive project delivery • Lead team and client meetings, ensuring timely follow-up and holding project team members accountable • Provide daily task coordination, action tracking and project evaluation • Leverage data to measure and monitor progress against commitments and provide transparency to project team • Coach clients on Agile practices and champion the right Agile frameworks based on the type of work • Use effective decision making to control risk and minimize uncertainty while being proactive through strategic thinking to strive to find new and innovative ways to deliver successful results • Implement streamlined, effective processes through change management • Mentor and train entry level team members; play a key role in the interviewing and onboarding process for new Project Managers • Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends