• Recruits, presents and sells the ERIE Agency Career to prospective Agents and producers. • Selects, hires, trains, and develops new independent Agents to become self-supporting and viable company representatives. • Influences ERIE's independent Agents to sell ERIE products and services. • Provides training on products, underwriting, servicing and Agency operations. • Oversees the handling of Policyholder, Agent and claimant complaints and inquiries. • Works with branch manager to quickly address underperforming Agents, holding them accountable for minimum contractual performance. • Develops and maintains subject matter expertise of ERIE's commercial, personal, and life products, IT tools, and resources for sales. • Supports efforts to ensure that approved underwriting and technology tools, policies, plans and objectives are clearly understood and effectively managed throughout the district. • Accountable for providing local level input rate reviews. • Serves as Agent's direct link to the company. • Acts as a field underwriter in inspecting and authorizing the binding of coverage on extraordinary property and casualty risks within binding authority limits. • Works with branch and home office staff to resolve Agent's sales and customer service problems. • Provides our independent Agents with ongoing and timely communications regarding new initiatives and changes to current initiatives. • Implements customer service, marketing, sales and underwriting best practices at the Agency level. • Sponsors and manages all sales contests, promotions and incentives at the district and Agency level. • Serves as a licensed, non-commission company Agent proficient in selling ERIE products and services to customers and prospects. • Serves as the Agent's knowledge broker. • Maintains and applies a current knowledge of trends and latest developments in the industry. • Assists independent Agents and their staff in the process of identifying and solving all Agency level sales and marketing problems and opportunities. • Utilizes best practices for time management and business planning. • Develops and implements Agency and district level business plans and budgets to achieve long and short-term goals and objectives. • Achieves annual P/C and EFL sales objectives, profitability goals and long-term market share targets. • Utilizes best practices for managing new and experienced Independent Agents. • Participates with the branch manager or designee in assessing Agency performance trends and results. • Conducts one-on-one reviews of Agent's underwriting, re-underwriting, profitability and compliance results and partners with the Agent to implement corrective action as necessary.