• Manage and mentor the Product Operations Manager, ensuring strong execution across product launches, process improvement initiatives, and customer feedback programs. • Own and evolve Teachstone’s product operating model, including planning cadences, cross-functional rituals, documentation standards, and decision-making frameworks. • Champion continuous improvement across the product lifecycle by identifying friction points and implementing scalable, repeatable solutions. • Partner closely with Product Management and Product Leadership to ensure operational clarity, consistency, and accountability across teams. • Define, communicate, and own the Product Operations roadmap, aligning operational initiatives to Product and company priorities while ensuring clear sequencing, resourcing, and measurable outcomes. • Launch Voice of Customer (VoC) program, ensuring consistent collection, synthesis, and dissemination of customer feedback across Product and the broader organization. • Partner with Marketing, Sales, Customer Success, Support, and Research & Evaluation to aggregate qualitative and quantitative insights into actionable themes. • Establish clear feedback loops to inform roadmap decisions, launch readiness, and post-launch iteration. • Enable Product teams with tools, dashboards, and summaries that make customer signals visible, trusted, and actionable. • Design, document, and continuously improve product development processes to increase velocity, predictability, and cross-functional alignment. • Standardize best practices across discovery, build, delivery, launch, and post-launch learning while allowing flexibility for team needs. • Facilitate retrospectives and operational reviews to identify improvement opportunities and drive follow-through. • Support Product Managers with frameworks, templates, and coaching that reinforce outcome-oriented thinking and execution. • Serve as the primary owner and administrator of Product Operations tools (e.g., Pendo, Vistaly, Jira, Confluence). • Ensure tools are configured, maintained, and adopted in ways that support product workflows, insights, and reporting. • Partner with Data Engineering and Operations to ensure data integrity, consistency, and usability across systems. • Evaluate new tools and automation opportunities to reduce manual work and improve operational scale. • Own and evolve the product launch management framework, ensuring launches are well-coordinated, predictable, and customer-ready. • Partner with Marketing, Sales, Customer Success, and Support to align on messaging, enablement, readiness, and success metrics. • Facilitate launch readiness reviews, risk identification, and go/no-go decision-making. • Establish post-launch reviews to assess outcomes, gather learnings, and improve future launches.