The VA Intake Specialist serves as the primary contact for potential new clients, handling inbound and outbound calls to gather necessary data to confirm eligibility for disability claims. This role also involves general office clerk duties while strictly maintaining client confidentiality.

The advisor will be responsible for advising clients on hotel accommodations, flights, and travel packages, suggesting tailored options from the curated supplier network. They must also stay updated on travel trends and manage client relationships with high-quality service.

The specialist will assist clients in researching, planning, and booking various travel components like cruises, hotels, and vacation packages while providing expert recommendations based on client needs. They must also collaborate with suppliers to secure deals and handle client inquiries, modifications, and cancellations efficiently.

The primary duties involve assisting clients with booking and managing hotel reservations, ensuring excellent customer service throughout the process. This includes providing detailed information on hotel options, amenities, pricing, and availability.