The primary duties involve assisting clients with researching, planning, and securing hotel accommodations based on their preferences and needs. This includes providing accurate information on amenities, pricing, and availability, and maintaining detailed records of all interactions and bookings.

The specialist will serve as the first point of contact for users, resolving tickets promptly via Live Chat, Phone, or Email while maintaining expert-level product knowledge. Responsibilities include taking a consultative approach to problem-solving, documenting issues, and ensuring customers maximize product value.

The specialist will partner closely with assigned advisors to support clients by answering questions, coordinating details, and maintaining organization behind the scenes. Key duties include providing responsive support, assisting with scheduling and confirmations, and ensuring timely updates for a seamless client experience.

The representative will provide remote support by communicating with clients to answer questions, gather information, provide updates, and coordinate next steps related to services and scheduling. Key duties include responding to inquiries, assisting with service requests, and maintaining accurate records within internal systems.