Role Description

Opal Hotels Group is seeking an experienced Task Force General Manager to support various Hilton, Marriott and IHG within our portfolio. This position will be assigned to hotels as interim General Manager. While on assignment, you will lead all aspects of hotel operations which includes oversight of all departments and helping to maintain brand standards and Opal’s standard operating procedures. This position will also support corporate operations with various projects and training as needed. This is a remote-based position with 90% travel. The ideal candidate will live in North Carolina and have extensive General Manager experience with Hilton, Marriott and IHG branded hotels.

Qualifications

• High school diploma or higher-level education
• 3 years hotel experience, with preferably 2 years of management experience, or equivalent combination of education and experience
• Must speak fluent English (other languages preferred)

Requirements

• Must be willing to travel 80-90% of the time to all properties within our portfolio, as needed
• Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week with flexibility (minimum 5 days per week)
• Experience required may vary based on size and complexity of operation

Benefits

• Competitive Pay
• Quarterly Bonus potential
• 7 Paid Holidays per year
• Bereavement Leave
• Medical, Vision, Dental and Supplemental benefits
• 401(k) Matching up to 4%
• Life Insurance policy benefit
• PTO (Paid Time Off)
• Employee Friends & Family Room Rate Discount (not valid at your place of employment)
• Vacation Reimbursement

Company Description

Opal Hotels Group is an ownership and hotel management company based in Raleigh, NC. Our portfolio is primarily located throughout North Carolina, with additional hotels in Virginia, Georgia, and New Jersey.

Your day-to-day

Leadership

• Motivate, coach / mentor, and train team members, set goals and hold team members accountable.
• Provide feedback, rewards, and recognition to team members.
• Develop programs and initiatives to increase team engagement that are aligned with a service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Oversee HR related actions in accordance with rules and policies.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures.
• Review and implement newly introduced/updated Opal and Brand standards.
• Perform other duties as assigned. May also serve as Director of Sales.
• Act as a public relations representative and ambassador to raise awareness of hotels and brands in the local community.

Financial

• Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget to attain financial goals.
• Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce Opal’s procurement guidelines, and seek and implement cost saving strategies.
• Analyze financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximize market share.
• Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotel’s annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities.

Guest Experience

• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Represent and build the hotel’s online reputation on review sites.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements.
• Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.
• Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

Optimum Attributes

• Adaptability
• Effective communication skills
• Good listener
• Emphatic and tolerant
• Open with praise, discreet with criticism
• Consistent and congruent
• Rational, prudent and practical
• Willing to work on weekends and holidays if required
• Well-groomed and professional appearance

Performance Standards

Performance shall be measured by:

• Budgeted EBITDA
• Opal Audit

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer