• Interview subject-matter experts to gather information for technical documentation and training content development. • Work with Product Managers and Customer Success teams to develop and review technical content that supports both documentation and training objectives. • Create and maintain comprehensive user training materials including step-by-step guides, interactive tutorials, video-based learning modules, and assessment tools designed to accelerate user proficiency and platform adoption. • Develop multi-modal training content that accommodates different learning styles including visual learners, auditory learners, and hands-on practitioners through varied content formats and delivery methods. • Create and maintain technical documentation and tutorial videos for customers to support OSV's products and services. • Design progressive learning pathways that guide users from basic platform orientation through advanced feature utilization, ensuring logical skill progression and knowledge retention. • Respond to internal requests for documentation additions and updates while maintaining focus on training effectiveness and user experience. • Collaborate with training teams to ensure written materials support live training sessions, webinars, and certification programs with consistent messaging and complementary content. • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, training materials, and interactive learning content. • Utilize AI tools and technologies to enhance content creation efficiency, personalize training materials, and automate content updates based on product changes and user feedback. • Track any updates or changes to OSV's products and services in our change log and release notes, ensuring training materials remain current and accurate. • Measure training content effectiveness through user analytics, feedback collection, and performance metrics to continuously improve learning outcomes and user satisfaction. • Define and advocate for changes to our documentation formats and publishing technologies with particular focus on interactive learning capabilities and multimedia content delivery.