We help incredible people find an amazing job working from home for a United States based business.
V104 - Legal Intake Associate
Location
United States + 4 moreAll locations: United States, Chile, Colombia, El Salvador, Honduras
Posted
5 days ago
Salary
$1.2K - $1.2K / year
Seniority
Mid Level
No structured requirement data.
Job Description
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we are seeking a compassionate and driven Legal Intake Associate to serve as the first point of contact for individuals seeking urgent legal assistance. In this role, you will engage with people during some of the most stressful moments of their lives, offering clarity, reassurance, and professional guidance. Your ability to listen carefully, ask the right questions, and act quickly will directly impact whether prospective clients receive timely legal support. This position is ideal for someone who thrives in a fast-paced environment, balances empathy with efficiency, and takes pride in delivering exceptional client experiences from the very first interaction.
• Compensation Range: $1,150 to $1,220 USD
Responsibilities include, but are not limited to:
Handle distressed or emotional callers with patience, empathy, and professionalism
Answer inbound phone calls, web form submissions, emails, and live chats from prospective clients
Guide qualified clients through electronic retainer and HIPAA form signing
Accurately document all interactions, case details, and statuses in the CRM
Send calendar invites, confirmations, and reminders
Assess basic eligibility based on fault, timelines, and case details
Clearly communicate the firm’s value, process, and next steps
Conduct consistent follow up with leads who have not yet signed
Schedule free consultations directly on attorneys’ calendars
Ask structured qualifying questions related to accidents, injuries, timelines, liability, and criminal charges
Requirements:
Required Skills
• 1 to 2 years of experience in legal intake or related client facing roles
• Strong verbal and written communication skills
• High emotional intelligence with a client first mindset
• Excellent active listening and questioning abilities
• Detail oriented with strong accuracy and documentation habits
• Tech savvy and comfortable learning new systems
• Customer service and consultative sales skills
• Ability to remain calm and professional under pressure
• Strong time management and prioritization skills
• Professional judgment and discretion when handling sensitive information
Additional Details
• Full time position aligned with Eastern Standard Time
• Bilingual fluency in English and Spanish is mandatory
• Prior experience in a law firm environment is strongly preferred
• Experience supporting Personal Injury or Criminal Defense matters is highly valued
• Ability to manage a moderate to high volume of inbound inquiries
Software and Tools Required
• Legal case management or CRM systems such as Filevine, Clio, or Needles
• VOIP or multi line phone systems
• Electronic signature tools such as DocuSign
• Zoom for virtual meetings
• WhatsApp for internal or client communication
• Dropbox for document management
• Microsoft Office tools
• Gmail
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Job Requirements
- 1 to 2 years of experience in legal intake or related client facing roles
- Strong verbal and written communication skills
- High emotional intelligence with a client first mindset
- Excellent active listening and questioning abilities
- Detail oriented with strong accuracy and documentation habits
- Tech savvy and comfortable learning new systems
- Customer service and consultative sales skills
- Ability to remain calm and professional under pressure
- Strong time management and prioritization skills
- Professional judgment and discretion when handling sensitive information
- Full time position aligned with Eastern Standard Time
- Bilingual fluency in English and Spanish is mandatory
- Prior experience in a law firm environment is strongly preferred
- Experience supporting Personal Injury or Criminal Defense matters is highly valued
- Ability to manage a moderate to high volume of inbound inquiries
- Software and Tools Required
- Legal case management or CRM systems such as Filevine, Clio, or Needles
- VOIP or multi line phone systems
- Electronic signature tools such as DocuSign
- Zoom for virtual meetings
- WhatsApp for internal or client communication
- Dropbox for document management
- Microsoft Office tools
- Gmail
- Work Shift
- 8:30 AM - 5:30 PM [EST][EDT] (United States of America)
- Languages
- English
- Spanish
- Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
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