• Responsible for system design, build, testing, validation, and ongoing support of assigned applications • Obtain and maintain in-depth knowledge of functional workflows and the software functionality necessary to support them • Develop creative ideas and take innovative action to achieve planned goals and objectives • Utilize multiple sources of data to analyze and resolve complex problems • Provide ongoing support and coaching in a constructive manner to increase project team effectiveness • Act as a go-to resource for colleagues with less experience; may lead small project teams or work groups • Identify system optimization and enhancements and collaborate with vendors and other technology, project team, and end-user resources • Perform a lead role with project teams or work groups • Perform a major role in complex software upgrades • Act as a technology subject matter expert and clearly communicate technical concepts as appropriate to supported users and leadership • Research issues and use independent analysis and judgment to produce solution options