• Lead the design, enhancement, and optimization of AMS functionality and supporting technologies for P&C and Surety. • Update and maintain standardized operating procedures (SOPs), workflows, and documentation across Commercial Lines, Personal Lines, and Surety. • Identify opportunities to streamline processes, reduce manual work, and improve accuracy and E&O protection. • Translate business objectives into structured requirements, user stories, and acceptance criteria. • Evaluate program and system performance, recommending enhancements to improve efficiency, cycle time, and overall user experience. • Partner with Operations, Transformation, underwriting teams, Product Owners, and agency stakeholders to ensure solutions align with business needs. • Collaborate closely with the Procurement Officer and Director of Agency Systems & Solutions on vendor evaluation, selection, and contract strategy. • Manage key milestones, risks, and dependencies for AMS implementation, enhancements, and workflow modernization efforts.