• Training Transition & Centralization • Shadow Client Services, Onboarding, and Creative leaders to document current training processes • Extract best practices and institutional knowledge from existing Training Hub documentation and organize them into a structured training curriculum • Partner with Support Managers & Operations to maintain SOPs that underpin training curriculum • Transition training ownership into the Support Center • Standardize 30-60-90 day ramp plans • Train on Salesforce hygiene, TaskRay workflows, reporting QA, onboarding & creative processes, and documentation standards • Build certification checkpoints before live client exposure • Improve documentation accuracy and reduce execution error rates • Partner with Biz Ops to ensure TaskRay workflows and task templates reflect current training standards and support accurate task-level tracking • Partner with the Director of Support on ramp speed and workforce planning goals • Partner with Support Managers on quality trends and skill gap identification • Maintain and update training materials as tools, platforms, and workflows evolve; proactively flag tooling changes that impact execution standards • Partner with the L&D Manager to align curriculum to Digible University standards • Contribute to structured career progression pathways