• Initiate the investigation of new claims • Make liability/coverage decisions • Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate. • Manage and oversee the work of outside adjusters, appraisers and experts. • Establish contact with the insured and claimant within established protocol. • Recognize coverage issues and bring them to the attention of the supervisor. • Develop basic understanding of liability and coverage principles. • Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation. • Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods. • Summarize and make recommendations for disposition of claims in excess of the individual settlement authority. • Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints. • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines. • Maintain state license by completing continuing education coursework and/or work towards a claims designation. • Handle small claim suits as needed.