Role Description

The Staffing Assistant is responsible for performing a variety of administrative duties to support the branch in their daily work execution. This position is integral in effectively managing the branch traffic volume to support an exceptional client experience.

• Greets walk-ins and serves as the first point of contact in the branch.
• Receives and screens visitors and telephone calls and handles general inquiries.
• Assists with the onboarding process and new-hire orientations to provide support to the customer success team.
• Provides support to the recruiting team as needed to ensure applicants complete all facets of the application process.
• Coordinates, completes, and scans documents in support of workers compensation claims.
• Processes and updates payroll records.
• Documents unemployment terms and details in CRM.
• Creates, processes, and files all purchase orders and invoices for the branch.
• Orders supplies based on assessment.

Qualifications

• High school diploma or 6 months related experience.

Requirements

• 2+ years of administrative experience in a busy office environment.
• Excellent customer service skills, including the ability to react appropriately in stressful situations and deal with difficult customer or vendor situations diplomatically.
• Able to switch tasks throughout the day, prioritize and manage repetitive tasks in a fast-paced environment.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Achieves results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
• Responds positively to change and adapts to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.