Key Responsibilities

Inbound Lead Management and Prospecting 

• Serve as the primary point of contact for inbound B2B inquiries (emails, calls, and the wholesale form submissions). 

• Track and manage leads using Asana (with potential transition to Smartsheet/CRM). 

• Maintain detailed notes and organized follow-up records. 

• Identify potential customers through networking, inbound inquiries, and lead follow-up. 

• Assist in distributing wholesale leads to appropriate regional sales reps. 

• Ensure regional managers mark leads complete once outreach has occurred. 

• Promptly prepare and submit accurate client records. and

Sales Support and Lead Conversion 

• Arrange meetings (virtual or phone) with potential and existing customers to present company products. 

• Present pricing tiers and guide customers through the wholesale order form. 

• Persuade customers to purchase by highlighting product benefits, brand value, and key features. 

• Help close inbound and warm leads via phone and email follow-up. 

• Practice structured follow-up with smaller chains and wholesalers to build long-term distributor traction. 

• Meet or exceed assigned sales and conversion goals. 

• Obtain deposits and follow up on balances as needed in coordination with B2B Billing. 

• Use the assigned Zoom phone line for professional outreach. 

Customer Service & Retention 

• Build and maintain strong working relationships with new and existing wholesale customers. 

• Act as a retention specialist to encourage repeat business and long-term partnerships. 

• Follow up with customers to ensure products meet expectations. 

• Address customer concerns and resolve complaints promptly and professionally. 

• De-escalate issues while preserving the relationship and brand integrity. 

• Identify upsell or reorder opportunities

Qualifications

• 2+ years of experience in B2B sales support, account management, customer service, or similar role 

• Strong verbal and written communication skills 

• Confident phone presence and presentation skills 

• Ability to persuade and close warm leads 

• Skilled in de-escalating customer concerns 

• Organized with strong documentation habits 

• Experience using CRM or project management systems (Asana, Smartsheet, or similar) 

• Goal-oriented with the ability to meet or exceed sales targets 

• Self-motivated and comfortable working independently 

• Preferably located in the state of Florida, however, open to other locations