JOB DESCRIPTION

Job Title: Partner Liaison & CHW Supervisor

Reports To: SCN Project Director

Social Care Network Summary: The New York State Department of Health has established Social Care Networks
(SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for providing centralized supervision and technical assistance to a team of Community Health Workers (CHWs) deployed as on-site resources for FLIPA Member organizations. The Community Health Worker Supervisor will also coordinate and collaborate with each CHWs on-site supervisor to ensure CHWs successfully identify, assess, refer, and monitor high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.  

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

Supervision of Community Health Workers

• Support and guide Community Health Workers (CHW) who work in FLIPA Member Centers so they can successfully provide screening, navigation, and care management services.

• Encourage a consistent, person-centered, and culturally responsive approach to all activities.
• Create a positive learning environment where CHWs can grow their skills and improve over time.
• Make sure CHWs complete all required training and participate in supervision, meetings, and other required activities.
• Track CHW performance, Will establish and then help them meet goals for screening, navigation and care management.
• Build strong working relationships with CHW supervisors at each Center to support staffing and problem-solving.
• Share successes, challenges, and concerns with FLIPA leadership to strengthen partnerships with Centers.

CBO Partnership & Readiness Support

• Build and maintain relationships with assigned CBOs as they prepare to join the SCN network.

• Provide project management support—helping with workflows, resources, and implementation plans.
• Offer technical assistance to help CBOs build their capacity for screening, navigation, and service delivery.
• Support organizational change efforts so CBOs can successfully adopt SCN processes.
• Monitor each CBO’s progress using dashboards and reports to ensure they meet key milestones.

Network Learning & Continuous Improvement

• Participate in shared learning with Partner Liaison Specialists and the broader SCN team to stay aligned and improve processes.

• Help develop and implement learning community strategies that promote knowledge sharing across the network.
• Identify challenges, gaps, and opportunities for improvement in project implementation and relationship management.

Data, Reporting & Communication

• Support data collection and reporting activities, including interpreting dashboards and communicating findings effectively.
• Provide clear, timely, and transparent updates to leadership and partners regarding progress, needs, and emerging issues.

Cross Organizational Collaboration

• Work effectively across multiple organizations, locations, and community settings to advance SCN goals.

• Maintain strong communication channels to ensure coordinated and aligned project implementation.
• Communicate CBO progress, needs, and risks to the SCN Project Director and FLIPA leadership.

Other Duties

• Perform additional responsibilities as assigned to support the success of the SCN initiative.

Education & Experience:

• Bachelor’s degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Demonstrated ability to build trusting relationships
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• Holds self and others responsible and accountable to meet commitments.

Compensation Range:

• This range is derived from an annual salary equivalent of $65,000 to $85,000.

Additional information:

• This position will be remote with periodic in-person meetings.

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