Job Description

Job Title: Social Care Network (SCN) Partner Liaison Specialist

Reports To: SCN Project Director

Project Summary

The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment. Forward Leading IPA (FLIPA) serves as the SCN Lead for the Finger Lakes region, which includes 14 counties: Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, and Yates.

The purpose of the SCN is to strengthen the delivery of social care services for Medicaid members by coordinating efforts among community-based organizations (CBOs) and health care partners. Through shared data, technology, and collaborative practices, SCN aims to improve access to services, support timely and reliable referrals, reduce health disparities, and advance health equity across the region.

Organizational Overview

Forward Leading IPA (FLIPA) is a nonprofit association of safety-net providers dedicated to integrating primary care, behavioral health, and social care services for underserved populations across Upstate New York. Since 2017, the organization has partnered with FQHCs, behavioral health providers, and a rural health network representing eight county public health departments. FLIPA remains committed to community-centered care, collaboration, and promoting equitable health outcomes.

Job Summary

The Partner Liaison Specialist (PLS) is responsible for supporting approximately 8–10 CBOs at any given time as they prepare for and implement SCN activities. This role includes guiding organizations through assessments, planning, technical assistance, reporting, and operational readiness. The PLS serves as a relationship manager, project coordinator, and strategic support partner—helping each organization meet SCN requirements and succeed within the network. Position Type: Grant-funded through March 2027

Security Level: Standard – WLC

Key Responsibilities

CBO Relationship Management & Onboarding

• Build strong, supportive relationships with assigned CBOs throughout the SCN readiness process.
• Use standardized SCN onboarding approaches while adapting to CBO-specific needs.
• Support CBOs in completing readiness assessments and developing Dynamic Needs Maps identifying pre-onboarding action items.

Project Management & Implementation Support

• Guide CBOs in completing Dynamic Needs Map items, including project planning, workflow development, and resource creation.
• Coordinate technical assistance to strengthen organizational capacity for screening, navigation, and service delivery within the SCN.
• Assist CBOs with accessing the correct technical assistance sessions and materials.

Monitoring, Reporting & Communication

• Monitor progress of onboarding CBOs using dashboards, reports, and milestone tracking tools.
• Provide clear, consistent updates on CBO progress and needs to the SCN Project Director and FLIPA leadership.
• Support data collection, interpretation, and communication of key findings across the project lifecycle.

Collaboration & Continuous Improvement

• Participate in peer learning and group-based improvement strategies with fellow Partner Liaison Specialists and SCN team members.
• Identify trends, challenges, and opportunities for process improvement across the CBO network.
• Support the development and execution of learning community strategies to facilitate shared knowledge, standardization, and ongoing improvement.

Other Responsibilities

• Work effectively across diverse organizations, geographies, and organizational cultures.
• Support leadership in developing enhanced or tailored technical assistance based on emerging CBO needs.
• Complete other duties as assigned.

Education & Experience Requirements

• Associate or bachelor’s degree in a relevant field (business, public health, healthcare administration) or equivalent experience.
• Minimum of 3 years of experience in relationship management, project management, or a related field.
• Experience within the New York State healthcare system (population health, behavioral health, FQHCs, etc.) is required.
• Familiarity with regional CBOs, local healthcare systems, and partner agencies preferred.
• Prior experience with large-scale implementation grants or projects preferred.

Skills, Knowledge & Abilities

• Strong organizational, leadership, and project management abilities.
• Ability to manage multiple priorities with minimal supervision.
• Outstanding communication and interpersonal skills.
• Demonstrated ability to build relationships and support organizational change.
• Capacity to gather and communicate project information clearly to diverse audiences.
• Experience with full project lifecycle management.
• Proficiency in Microsoft Office and other business software applications.
• Self-motivated, resourceful, and effective in a remote work environment.
• Commitment to equity, social justice, and making meaningful impact in underserved communities.

Salary Range

$55,000 – $75,000, commensurate with education and experience.

Additional Information

• Role requires approximately 50% travel for site visits that support community engagement and relationship building, along with periodic travel for meetings across the Finger Lakes Region and New York State.

---