• Create SAP course curriculum(s) and training materials for maintenance and enhancement releases, and for special projects • Develop comprehensive end user training plan and curriculum • Conduct upfront gap analysis as well as ongoing training needs assessment and evaluation • Devise training design and content authoring approaches, determine training delivery methods and propose solutions • Develop and provide technical SAP and business process end-user training • Develop SAP work instructions, quick reference guides, job aides, and other presentation materials • Develop eLearning training; simulations, bite-size videos • Interview Subject Matter Experts to collect necessary information • Conduct/support recurring Knowledge Transfer sessions • Provide end-user instructor-led training delivery and/or knowledge transfer sessions/webinars • Support communication activities related to the system solution • Ensure all end user documentation meets US Federal and Program Accessibility guidelines and requirements