• Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed. • Use independent judgement and discretion when handling matters related to assigned accounts. • Exhibit excellent interpersonal and customer service skills when responding to client inquiries as well as resolving issues. • Retain and grow book of business by meeting customer satisfaction ratings and by identifying upselling opportunities, creating marketing strategies and collaborating on product enhancements. • Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers. • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting. • Create retention strategies with Director, Account Services to create account planning for customers yearly. • Work with customers to understand and determine the appropriate delivery of ComPsych’s products and services resulting in customized communication strategies and training. • Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization. • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence. • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers. • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis. • Perform other duties as assigned.