Headquartered in New York, New York, Nutrafol manufactures nutraceuticals, or pharmaceutical-grade, standardized nutrients, to boost hair growth. Also known as
Customer Experience Associate
Location
California
Posted
5 days ago
Salary
$50K - $55K / year
Seniority
Mid Level
Job Description
Job Requirements
- 1-3 years in a customer experience-related role; e-commerce or startup preferred.
- Proficient using platforms such as ZenDesk, Salesforce, Microsoft Office and Google Workspace products.
- Stellar written and verbal communication skills – you aren’t afraid to hop on the phone, write an email, or send a chat to help a customer.
- Demonstrated positive approach toward customers.
- You have a passion for understanding problems and are solution-oriented.
- You have a head for science as it pertains to health and wellness.
- You are a self-starter with an entrepreneurial spirit! You’re ready to jump in – no job is too big or too small.
- You’re a people person and you truly enjoy making someone smile.
- Bilingual in English/Spanish preferred.
Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Wellness Program, including virtual Wellness Sessions
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
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