Kobie logo
Kobie

Growing Enterprise Value Through Loyalty.

Director, Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteLeadTeam 201-500Since 1990Company SiteLinkedIn

Location

Florida

Posted

2 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

• Own client loyalty program strategy and performance, ensuring alignment with client objectives and KPIs. • Translate insights into actionable recommendations that optimize program ROI and member engagement. • Build and maintain senior-level client relationships, acting as a trusted advisor. • Navigate organizational dynamics to anticipate challenges and proactively address risks. • Identify opportunities for organic growth across services, technology, and analytics. • Co-create enhancements with clients to maintain competitive advantage. • Partner with Technology, Product, Decision Science, and Strategy teams to deliver seamless program execution. • Influence internal priorities based on client needs and market trends. • Manage account-level budgets and profitability; forecast revenue and resource allocation. • Mentor and develop team members; foster a culture of accountability and continuous improvement.

Job Requirements

  • 10–12 years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in retail.
  • Proven ability to lead strategic accounts and manage senior client relationships.
  • Strong understanding of loyalty strategies, CRM platforms, and data-driven engagement.
  • Exceptional communication, strategic thinking, and problem-solving skills.
  • Experience managing budgets and driving growth within client portfolios.
  • Ability to lead and inspire cross-functional teams in a fast-paced environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.

Benefits

  • Flexible Time Off to recharge when needed
  • Nine Company-Wide Holidays
  • A diverse suite of benefits prioritizing your growth, development, and personal well-being

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