Role Description

Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• Respond to provider emails and voicemails throughout the day.
• Handle verbal and written provider disputes or refund information requests.
• Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Strong verbal communication skills and phone presence.
• Attention to detail and proficiency in note-taking and database entry.
• Prior experience in medical billing, insurance, or collections is a plus.
• Basic understanding of healthcare and insurance overpayments preferred.
• Must maintain professional demeanor and confidentiality at all times.

Benefits

• Salary is $15-$18 per hour (DOE).
• Benefit package with health, dental, vision, life, and disability coverage options.
• 401(k) retirement plan option with company matching.
• Generous paid time off policy - start with 18 days per year.
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice.

Company Description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

• Parent company of Brown & Joseph, Paragon, NEIS, and SubroIQ.
• Each subsidiary provides specialized expertise in debt management and financial services.