Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Call Center- USA REMOTE
Location
United States
Posted
2 days ago
Salary
$29.1K - $41.6K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
- 2 or more years of call center experience
- Background with healthcare experience
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- REMOTE
- The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency.
- #LI-REMOTE #LI-LS2
-
Hours of Operation: 8:00 AM ET – 5:00 00 PM ET candidate must be able to work any assigned 8 hour shift between these hours.
-
In order to effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8MBS upload.
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
Elder Fraud Hotline/Case Management Specialist - ON CALL (REMOTE ROLE)
ICFWe are not a typical consulting firm and our people are not typical consultants.
The specialist will perform case management, information sharing, referral, training, and analytical work supporting a nationwide hotline for older Americans who are victims of fraud. This includes providing follow-up assistance, subject matter expertise to project teams, and ensuring compliance with relevant requirements.
Coordinator, Diagnostic and Preventative Services
CVS HealthBringing our heart to every moment of your health.
The Coordinator is responsible for managing a high volume of inbound calls, providing quick and efficient resolutions to field-based providers regarding diagnostic products, and handling complex escalations related to pay and other provider questions. They must also collaborate internally with teams like payroll and finance to resolve issues while maintaining excellent service via telephonic and email communication.
The representative acts as the frontline contact, handling a high volume of inbound and outbound calls to assist patients with understanding and navigating their medication regimens. Key duties include routing calls to appropriate staff, resolving routine inquiries, updating patient records accurately, and ensuring timely follow-up communication.
Patient Care Coordinator | $15/hour | 4/9/26
Carenet HealthA leader in the transformation of healthcare consumer engagement, including closing gaps in care, telehealth & advocacy.
The role involves handling inbound calls from patients, providers, and members, managing emergent situations, and supporting members with their health insurance needs, including locating clinics and processing authorizations. Additionally, the coordinator will provide 24/7 Triage Support, assigning priority for Registered Nurses to deliver health advice.
