Tech Operations Intern
Location
United States
Posted
2 days ago
Salary
$15 - $20 / hour
Seniority
Entry Level
Job Description
About the Internship Program:
Our internship program is designed to provide hands-on experience and professional development opportunities for students or recent graduates. Interns will work on meaningful projects, gain exposure to our organization, and develop skills that align with their career goals.
About the Role:
We are seeking a highly motivated Tech Operations Intern to join our Information Technology team. This internship provides hands-on experience supporting technical support initiatives in a fast paced, regulated environment.
Specific Responsibilities:
- Logging and tracking IT tickets using a help desk or ticketing system.
- Providing first-line technical support for end-user issues.
- Assisting with onboarding/offboarding processes such as equipment setup and account requests. Help set up and manage user accounts, access rights, and permissions
- Troubleshoot and escalate IT-related problems as needed and\or gather incident reports into Power BI to identify the root of problems
- Maintain and update documentation on IT processes and procedures
- Follow cybersecurity guidelines to ensure compliance
- Support automation efforts using scripting languages (Java or Python) to streamline operational tasks
- Assist with building and improving CI/CD pipelines to enhance deployment efficiency
- Contribute to secure development pipelines by implementing automated gates, including code scanning and security checks
- Assume additional responsibilities and perform special projects as needed or directed
What You'll Need:
- Must be a rising Junior or Senior enrolled in a university or college co-op program, with a focus in IT, Computer Science, Cybersecurity, or related field
- Detail-oriented and organized
- Ability to handle confidential information
- Excellent verbal and written communication skills are essential for candidate interactions and internal team collaboration
- Ability to manage multiple tasks while maintaining accuracy and consistency
- A strong commitment to maintaining the confidentiality of sensitive information
- Ability to work independently and as part of a team
Preferred Qualifications:
- Experience or coursework in automation and scripting (Java or Python)
- Familiarity with CI/CD concepts and tools (e.g., Jenkins, GitHub Actions, GitLab CI)
- Understanding of DevSecOps principles and secure software development practices
- Familiar/Proficient in Microsoft O365, Power BI, and Jira
- Familiar with cybersecurity standards and frameworks
Additional Details:
At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location.
- Compensation: $15-20/hr
- 100% remote within the United States
- Must be able to work EST hours
Job Requirements
- Must be a rising Junior or Senior enrolled in a university or college co-op program, with a focus in IT, Computer Science, Cybersecurity, or related field.
- Detail-oriented and organized.
- Ability to handle confidential information.
- Excellent verbal and written communication skills are essential for candidate interactions and internal team collaboration.
- Ability to manage multiple tasks while maintaining accuracy and consistency.
- A strong commitment to maintaining the confidentiality of sensitive information.
- Ability to work independently and as part of a team.
- Experience or coursework in automation and scripting (Java or Python).
- Familiarity with CI/CD concepts and tools (e.g., Jenkins, GitHub Actions, GitLab CI).
- Understanding of DevSecOps principles and secure software development practices.
- Familiar/Proficient in Microsoft O365, Power BI, and Jira.
- Familiar with cybersecurity standards and frameworks.
Benefits
- Compensation: $15-20/hr.
- 100% remote within the United States.
- Must be able to work EST hours.
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
The IT Implementation Engineer evaluates, plans, executes, and transitions IT support from existing models to the Company Managed IT Services Team, which involves discovery, planning, and documentation of center environments. This role also involves designing and securing cloud solutions using Microsoft 365 and Azure for center transitions from on-premises infrastructure.
The Help Desk Analyst 1 is responsible for providing primary support services to internal users by effectively troubleshooting, diagnosing, and resolving user issues and work requests according to service level agreements. This support covers system access, hardware, application software, and basic network communication issues, requiring documentation and tracking for timely resolution.
Maintenance Support Specialist
7-ElevenThe 7‑Eleven brand is known and loved around the world, and our iconic products are a big part of the American culture.
This role supports Corporate and Franchise Stores, In House Maintenance Techs, and Vendors via phone, email, and ServiceNow tickets, focusing on answering calls, creating work orders, and performing Level 1 troubleshooting for networked and non-networked devices. Key duties include proactive monitoring of equipment, adherence to safety regulations regarding fuel use, and processing rejected work orders.
IT Applications Specialist
HarborHarbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
The Applications Specialist oversees the complete application lifecycle, managing licensing, user provisioning, renewals, and vendor relations across the organization. This role involves providing ongoing technical support and optimizing application performance to meet operational needs.
