• Works independently or in teams and lever their technical knowledge, expertise, and systems analysis techniques and procedures to make proper decisions in regards to the proper management, upkeep, monitoring, testing, problem troubleshooting, providing advice and recommendations, and etc. of the enterprise’s computer network, phone network, video networks, and internet. • Individual consults with users to determine system requirements in regards to items such as hardware, software, or system functional specifications. • Ability to work independently or in teams in the design and implementation of network hardware and software configurations and upgrades, works to procure appropriate hardware and software components and installs. • Specifies networking equipment and software, loads and configures equipment, and ensures that they work on the networks. • Responsible for creating and updating documentation such as policies, procedures, technical configurations, Technology Recovery Plans (TRPs), reports, Change Control, and customer facing documents. • Ensures that telecommunications contracts are properly executed and that the provider adheres to terms and conditions of the agreements. • Provides support services for Headquarters, hospitals and members of the Boards of Trustees and Directors. • Provides tier 3 support for other teams within the IS Department and hospitals. • Duties include On Call rotation for after hours and weekend support.