CDW logo
CDW

CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.

Operations Desk Specialist

OperationsOperationsFull TimeRemoteMid LevelTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$14 - $25 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

• Responsible for daily management of operational activities assigned to the software team • Ensuring accuracy of all software orders • Confirming all orders and fulfilling compliance and contract requirements • Providing process improvement recommendations • Fact finding and research to understand business requirements • Creating, maintaining, and updating Microsoft licensing agreements • Managing Change of Channel Partner (COCP) requests • Supporting EA operational items such as contact and partner changes • Triage and resolve a wide variety of Microsoft operational cases • Process Annual Billing Statements (ABS) and MLS reports • Assist with perpetual license transfers and new EDC creation • Interpret and apply Microsoft program rules for compliance • Serve as an internal subject matter resource for various teams

Job Requirements

  • Associate’s degree in Business or IT
  • 2+ years of job experience in an equivalent position
  • 2+ years of experience with MS Office applications (Word, Outlook, PowerPoint)
  • 2+ years of customer service experience
  • Strong communication skills both orally and written
  • Strong analytical skills
  • Proven track record of high satisfaction ratings from project stakeholders

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

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