• Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives • Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value • Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement • Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model • Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline • Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities • Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance) • Define KPIs and track Cresta’s impact across performance, operational, and financial metrics • Guide customers on how to leverage Cresta’s insights to take action and scale impact • Coach internal teams on customer-centric value messaging and success planning • Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach