• Manage customer success for a portfolio of key accounts • Support consulting engagements in alignment with other Veeva application implementation projects leading workshops, performing data analysis, and authoring final project deliverables • Analyze customer curricula structure, training assignment strategy, and assignment data to determine optimization efforts in line with Veeva Training LMS functionality and capabilities • Maintain a continued level of subject matter expertise on Veeva Training Solutions functionality, capabilities, and content library in line with Veeva’s release cycle • Provide thought leadership and direction to field-facing teams including creating and maintaining relationships with executive leadership • Manage all training assets including version control, customer distribution, and ongoing updates • Coordinate resources across the customer lifecycle from sales to delivery and beyond delivering projects on time • Build relationships with customers to gather feedback and figure out what their pain points are and what existing training assets need to be improved • Support marketing activities such as recording videos, presenting webinars, editing website content, attending conferences, and more • Serve as an evangelist in the space by presenting at industry conferences, leading webinars, and authoring content for industry publications • Engage with communities of practice, and manage relationships with partners