• Manage a high volume of inbound customer calls with a patient and friendly demeanor. • Provide comprehensive support to clients, addressing issues related to hardware tech support, administrative updates, replacements, and claims inquiries. • Accurately document all customer interactions and details in their Salesforce CRM system. • Efficiently problem-solve in real-time while conversing with customers and taking notes. • Escalate complex issues to the appropriate internal teams when necessary. • Assist new clients with the onboarding and setup process. • Answer frequently asked questions and guide customers to relevant resources.