BiOptimizers

We fix digestion and optimize health. Optimizing digestion since 2004.

B2B Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2004H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

50 days ago

Salary

$21 - $23 / hour

2 yrs expEnglish

Job Description

• Handle order processing, customer inquiries, and resolve customer issues • Deal directly with customers by phone, email, chat or ticketing system • Respond within one hour to customer inquiries • Provide pricing, stock and delivery information • Follow up on customer satisfaction

Job Requirements

  • Health and wellness industry experience, particularly in dietary supplements, vitamins, or nutraceuticals
  • 2 years of customer service or equivalent experience
  • Demonstrated ability to deliver results in a remote or asynchronous environment
  • Strong written and verbal communication skills
  • Self-starter that works well alone or in small groups
  • Ability to work on multiple tasks at once in a medium to short timeline
  • Ability to work with different platforms(Zoho, Acumatica, SPS, etc.)
  • Familiarity with health and wellness space, supplements, e-commerce

Benefits

  • Flexible work arrangements across time zones
  • Commitment to fostering an inclusive and collaborative team culture

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