• Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations • Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team • Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries • Deploy approved updates to Production and configure required system settings • Ensure new releases do not impact existing accounting processes or financial accuracy • Maintain documentation and SOPs related to accounting seed upgrades • Investigate system issues reported by the accounting team and identify root causes • Assist with user access, configurations, and permissions related to accounting modules • Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues • Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments • Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system • Identify and escalate situations requiring urgent attention based upon internally established SLA • Work effectively as a team member with all members of the organization • Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively • Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms • Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly • Perform other duties as assigned