We believe a run can change a day, a life, the world

Temporary Customer Service Specialist – Direct to Consumer

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1914H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

58 days ago

Salary

$18 - $20 / hour

Associate Degree0.1 yrs expExperience acceptedEnglish

Job Description

• respond enthusiastically to emails, calls, social media, chats, text and product reviews during our busiest season. • providing expert product knowledge and supporting all areas of the business where a direct connection to a runner is present, including providing support for our website, marketing and events, and retail partners. • fulfilling our product guarantee by evaluating product issues and providing solutions for runners. • gather data on opportunities for improvement in the customer experience to keep us driving forward. • be the first and last point of contact to resolve customer inquiries and concerns, ensuring conversations end with a surprised and delighted customer, every time.

Job Requirements

Available to work 40 hours a week from April 06, 2025 to August 28, 2026. (potential opportunity to extend)
Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)
Computer proficiency: Word, Excel, Outlook, Social Media
Accuracy in typing (60 wpm), spelling and grammar.
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication.
Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
Ability to learn various business systems and navigate between them to execute job efficiently
Ability to manage adverse situations positively
Proven ability to work effectively independently as well as with a team
Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.
Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes.
Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary.
Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community.
Embraces and lives the Brooks values!