Call Center Representative
Location
United States
Posted
52 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- A strong customer service mindset — you're motivated by helping others
- Excellent communication skills and the ability to build trust quickly
- Tech-savvy and comfortable using email, chat, and other digital tools
- Detail-oriented, organized, and thrives in a structured environment
- Previous client service or call center experience is a plus, but not required
- High school diploma or equivalent
- Remote work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
- Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)
- Post-Training Schedule: First shift with start times between 7:00 AM–10:00 AM ET. Tue-Sat or Sun-Th available
- Annual travel to our Duluth office 2–3 times per year for team engagement and development
Benefits
- A respected, mission-driven company committed to innovation and service excellence
- Career growth pathways and continuous training
- A collaborative culture where your voice is heard and your work matters
- Equipment provided and travel covered for required in-person training
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