Call Center Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500

Location

United States

Posted

52 days ago

Salary

Not specified

No structured requirement data.

Job Description

Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This role involves: Completing comprehensive training and transitioning into handling inbound client calls, emails, and chats with confidence Listening actively to understand client goals and creating travel solutions tailored to their needs Guiding clients through itinerary options, modifications, and travel best practices Delivering exceptional service that drives client satisfaction and supports performance goals Collaborating with internal teams to ensure smooth, accurate travel arrangements Proactively identifying and acting on opportunities to improve the client experience

Job Requirements

  • A strong customer service mindset — you're motivated by helping others
  • Excellent communication skills and the ability to build trust quickly
  • Tech-savvy and comfortable using email, chat, and other digital tools
  • Detail-oriented, organized, and thrives in a structured environment
  • Previous client service or call center experience is a plus, but not required
  • High school diploma or equivalent
  • Remote work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
  • Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on site for local candidates; 12 weeks remote / 2 weeks in-person for non-local candidates)
  • Post-Training Schedule: First shift with start times between 7:00 AM–10:00 AM ET. Tue-Sat or Sun-Th available
  • Annual travel to our Duluth office 2–3 times per year for team engagement and development

Benefits

  • A respected, mission-driven company committed to innovation and service excellence
  • Career growth pathways and continuous training
  • A collaborative culture where your voice is heard and your work matters
  • Equipment provided and travel covered for required in-person training

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