This position is responsible for building strong relationships with our internal customers by being a thought leader supporting various segments and divisions. Excellent communication, customer service and organizational skills are required for success in this position. This role involves approaching problems with a holistic perspective, focusing not just on resolving the immediate issue but also on identifying sustainable and innovative ways to achieve long-term success. The candidate will have excellent analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Principal Duties and Responsibilities

• Responsible for developing and maintaining trusted business relationships, driving the greatest possible business value from technology to meet the business needs and organizational goals.

• Apply influential analytical and problem-solving skills to communicate solutions in both technical and user-friendly language.

• Collaborate in the planning, designing, development, and deployment of new applications and enhancements to existing applications ensuring full systems lifecycle process is adhered to.

• Work with business stakeholders and project managers to develop business requirements and project implementation strategies.

• Collaborate with customers, vendors, developers, architects, QA and other technical teams to design, test, and implement solutions that meet customer requirements.

• Key aspect of this role is comprehensive requirements gathering, cross-functional collaboration, and leveraging cutting-edge technologies.

• Promote a proactive environment by researching and recommending process and technology solutions for continuous improvement.

• Develop test cases, perform testing, and manage user testing to ensure requirements are met for system modifications.

• Demonstrate products, leveraging a combination of technical expertise, business acumen, and excellent communication skills to showcase how solutions align with business needs and objectives.

• Generate weekly and monthly reports and perform data analysis to identify anomalies, trends, and improvement opportunities.

• Analyze and resolve Helpdesk issues.

• Mentor and coach analysts team members

​Knowledge, Skills, and Abilities

• A curious and analytical mindset focused on finding solutions to difficult problems.

• Strong documentation and organizational skills are necessary.

• To exhibit a confident, engaging communication style incorporating both written and verbal communication skills.

• Excellent analytical and problem-solving skills.

• Experience/Knowledge of Commercial Insurance and/or Underwriting or Claims systems.

• Experience in developing business and functional requirements.

• Ability to multitask in a fast-paced environment at various stages of completion.

• Ability to translate highly technical specifications into clear non-technical requirements and functional design documents

• Advanced skills in Microsoft Office applications, specifically SharePoint, Word, Excel, and Outlook. Visio and Power BI skills are a plus.

• Exposure to Azure DevOps, Power Automate and Power Apps a plus.

• Familiarity with modern AI-powered productivity tools such as GitHub Copilot, ChatGPT, or similar technologies preferred.

• Commitment to staying updated on advancements in AI tools and best practices.

Qualifications, Education and Experience

• 4-year college degree and/or 10+ years of work experience as a Business Analyst required

• 3+ years P&C Insurance industry experience highly preferred

• Permanent US Work Authorization required

• Experience with Agile, Iterative and Waterfall project methodologies

Compensation & Benefits

The applicable base salary for this opportunity is $105,000 - $130,000.  The base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.  In addition to the base salary, this opportunity may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition and professional certification assistance, 401k savings, elective participation in the Employee Stock Purchase Program, paid time off, paid holidays, and child bonding leave, as well as other employee assistance programs.

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