• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Position ComPsych's value proposition with beneficial solutions to meet customers' needs • Provide project management, communication strategy development, internal staff training and customer staff training • Establish strong relationships with partners and work with those partners on opportunities for product enhancements • Investigate, track and resolve customer and client concerns • Manage complex customer issues and escalations, coordinating with cross-functional teams • Identify and advance process improvements and operational efficiencies • Prepare utilization, related analyses and trend reports to recommend process improvements