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Learning & Development Manager

ManagerManagerFull TimeRemoteTeam 51-200Since 2014H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

54 days ago

Salary

$100K - $125K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Own the design and delivery of a standardized, milestone-based onboarding program for our rapidly growing patient care team. • Help build our first-ever leadership development program to upskill our managers into high-performing leaders. • Regularly collaborate with Care Ops and Product to ensure training keeps pace with our 2026 AI and automation roadmap. • Modernize our training toolkit by implementing industry-leading L&D software and AI-driven documentation tools. • Establish clear success metrics to measure time-to-productivity for new hires and the overall effectiveness of training initiatives. • Lead change management education, ensuring the team is prepared for new technology launches before they go live. • Conduct continuous needs-assessments to identify skills gaps across the organization in partnership with QA.

Job Requirements

5+ years of L&D or Corporate Training experience, healthcare or high-growth technology companies preferred.
Strong skills working with LMS platforms, AI content generation tools, and instructional design frameworks.
Experience in designing clinical or operational onboarding that utilizes clear competency milestones.
Track record in developing leadership curriculum for first-time managers and emerging leaders.
Ability to translate complex technical or clinical workflows into simple, digestible learning modules.
Ability to measure ROI of training programs through data-driven insights and employee performance metrics.
Entrepreneurial and resourceful - we need people who can find creative ways to make a big impact quickly and without much direction.
Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.