• Establish strong relationships with HR Partners, business leaders, and employees • Function as a subject matter expert on core benefit programs • Resolve benefits issues and escalations within set SLAs • Provide subject matter oversight on retirement plan operations • Build and manage effective relationships with benefit vendors • Conduct ongoing vendor meetings • Monitor monthly invoices • Actively participate in Annual Enrollment preparation and testing • Partner with vendors to verify eligibility rules • Review interface files between benefits administration platform and vendor systems • Serve as the internal SME for retirement benefits • Work with payroll and technical teams for accurate processing • Support annual retirement plan activities • Manage escalated retirement participant issues • Identify opportunities for process improvements and automation • Conduct or participate in benefits training