The Lead Software Engineering QA will define test strategies, specifications, and plans, working closely with engineering squads to ensure feature, integration, and system testing before release. Responsibilities also include automating test cases for regression, scalability, and performance testing, and leading quality engineering discussions while mentoring other QA Engineers.

This role involves leading investigations and partnering with customers to resolve order processing and distribution concerns, focusing on identifying root causes and implementing corrective and preventive actions across North American facilities. Responsibilities include contributing to the Quality Management System performance, managing internal audits, resolving process flow issues, and documenting QA activities like CAPA reports and customer responses.

The role involves assisting in developing performance test strategies and frameworks, and participating in the execution of performance, scalability, stability, and stress tests using established tools. Responsibilities also include analyzing test results to pinpoint bottlenecks, collaborating with cross-functional teams, mentoring junior engineers, and creating technical documentation.

The Quality Coach is responsible for delivering individualized and group-based professional development to Family Child Care Home providers and educators, including technical assistance and facilitating Communities of Practice. This role involves supporting providers in implementing evidence-based practices aligned with North Carolina’s QRIS and the Practice-Based Coaching model.