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Offshore Launch

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Operations Administrator

OperationsOperationsFull TimeRemoteMid LevelTeam 1-10Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

2 days ago

Salary

$1.5K / month

Seniority

Mid Level

2 yrs expEnglish

Job Description

• Answer incoming phone calls. • Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences. • Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements). • Email and track completion of required forms for select properties before guest arrival. • Create and manage digital forms (Excel, Word) to streamline registration and property management processes. • Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures. • Keep property listings updated on the website, ensuring accurate availability, pricing, and details. • Maintain records of property details, including amenities, guest requirements, and any updates to property features. • Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns. • Marketing admin tasks include posting to social media and updating the website as needed.

Job Requirements

  • 2+ years experience in property management, hospitality, or administrative support.
  • Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred.
  • Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information.
  • Ability to manage multiple properties and efficiently track guest requirements.
  • Familiarity with short-term rental platforms and booking systems (e.g., Hostaway).
  • Comfortable coordinating check-ins, check-outs, and guest registrations across various properties.
  • Tech-savvy and quick to learn new software tools for property management operations.
  • Ability to work remotely and independently while maintaining high service standards.

Benefits

  • Up to $1500/mo depending on experience
  • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
  • 13th month pay
  • Performance-based bonuses
  • Comprehensive HMO policy, including dependents

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