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walter services

Kundenservice aus Deutschland - seit 1956.

Department Head — Call Center

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteLeadTeam 1,001-5,000Since 1956H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Lead

Bachelor DegreeGerman

Job Description

• Line management of up to 200 employees working remotely (home office) • You motivate and develop your team leaders and employees to deliver top performance • Manage day-to-day operations with responsibility for the revenue/results of your department • Accountable for meeting defined service KPIs • Serve as a direct point of contact for our business clients • Work closely with senior management

Job Requirements

  • Completed commercial vocational training and/or a university degree
  • Solid experience in team leadership
  • Several years of operational experience in a call center
  • Sales- and customer-oriented mindset and approach
  • Goal- and results-oriented working style
  • High social competence and emotional intelligence

Benefits

  • 100% remote (home office)
  • Good opportunities for advancement
  • Independent work in a collegial and highly motivated team
  • Flat hierarchies and fast decision-making processes
  • Trust-based/flexible working hours
  • Permanent full-time employment
  • 28 days paid vacation
  • Attractive shopping discounts with exclusive partners

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