Client Director - Amazon Connect
Location
United States
Posted
1 day ago
Salary
Not specified
Seniority
Lead
No structured requirement data.
Job Description
- Bring a successful track record of solution selling within the Amazon partner ecosystem, and credibility with a deep POV of CCaaS within varying verticals
- Are a lead-gen engine and strives to surpass metrics
- Are passionate about building relationships, and collaboratively solving problems with customers and channel partners alike
- Understand how to credibly scope consulting deals from a technical lens and work closely with project/engagement teams who are delivering the scope of work sold
- Demonstrate Thunder’s core values by leading with transparency, empathy, ownership, and adaptability - with a good dose of grit!
- Sell Thunder’s best-in-class Amazon Connect multi-cloud implementation and managed services offerings
- Hit and exceed expected Sales metrics, to include conducting at least four meaningful meetings a day
- Partner with clients within varying verticals, serving as a trusted advisor, creating and executing tailored business plans for a consistent sales engagement process
- Interact strategically with the sales teams at Amazon and their partners to establish new business relationships
- Develop account strategy according to Thunder Sales Playbook, in partnership with practice leaders
- Target, nurture, and grow key/buyer influencer relationships
- Execute successful delivery hand-off by onboarding consultants thoroughly at the start of new projects
- Ensure quality and client satisfaction via high-value touchpoints throughout projects
- Partner consistently with Thunder Delivery leaders for successful sales outcomes
- Update key activities in Salesforce CRM daily and keep pipeline deals accurately updated per the Thunder Sales playbook
- 2-3+ years’ experience selling products and services into Contact Centers and/or selling services into the Amazon ecosystem, with a strong reputation with Amazon stakeholders and teams
- In-depth knowledge of Amazon Connect platform capabilities
- Experience in driving Contact Center as a Service (CCaaS) transformations
- Consultative selling approach with the ability to position Amazon Connect value drivers to business and technical stakeholders
- Understanding of Generative AI concepts used to optimize Agent and Customer experience via smart IVR, chatbots, assistants, etc.
- Best-in-class communication and strategic presentation skills (ex., deck creation, thought leadership)
- Winning record of overachievement on sales goals and accountability to metrics
- Appetite for learning new skills and developing new knowledge sets
- Bachelor's Degree preferred
- Proficient with technology + productivity tools
- Current Thunder Sales tech stack: Salesforce CRM, Gong, Asana, Certinia (PSA)
- Preferred Qualifications:
- Amazon Connect Certification(s)
- Sales Methodology training/certification
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