• Onboard customers and drive the initial implementation, standards and integrations while effectively managing customer expectations • Create and implement TraceGains products, standards, best practices, and services. Ensuring they meet the requirements of scalability, performance, and maintainability • Drive adoption of the TraceGains products within the customer base • Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing and Product • Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates • Build strong customer relationships from the user level to the executive sponsor