Role Description

Metro Vein Centers is seeking a Patient Service Center Representative to join our growing team! This role functions as a remote extension of our in-clinic front desk team—answering inbound calls, responding to patient questions, rescheduling appointments, verifying insurance, and supporting patient inquiries with empathy and accuracy. You’ll be the friendly voice patients hear when they call us, ensuring they feel supported and informed at every step of their care journey.

• Communicate with patients in an omni-channel fashion via phone, email, and text messaging
• Answer and place inbound and outbound calls to support existing patients
• Reschedule appointments, call back missed calls, and manage no-show/cancellation lists
• Verify insurance and confirm appointment details
• Respond to general patient inquiries and triage questions appropriately
• Maintain high call quality scores and meet performance metrics
• Collaborate with internal teams to support a seamless patient experience
• Maintain documentation in our EMR and follow call center protocols

Qualifications

• Bilingual in English and Spanish (required)
• Experience working in a medical office or healthcare call center preferred
• Comfortable working with patients over the phone and navigating EMR systems
• Organized, dependable, and calm under pressure
• Able to manage competing priorities and stay focused in a fast-paced environment
• Excellent communication and customer service skills
• A team-first attitude with strong attention to detail

Requirements

• Work Schedule: Tuesday–Saturday, 11 AM–7:30 PM
• Required in-office days: Wednesdays & Thursdays
• Training: 90 days on-site before transitioning to hybrid

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Compensation

Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.

• Compensation: $20 - $24 USD