Senior Manager, Enterprise Resilience Governance (Business Continuity, Disaster Recovery & Crisis Management)

Lead and scale an enterprise resilience program across BC, DR, and crisis response.

In this role, you’ll build and lead an enterprise resilience program that helps the business stay operational through disruption—whether it’s a technology outage, natural event, cyber incident, or other business interruption. You’ll partner through IT, Security, Engineering, Risk, Facilities, and business leaders to define resilience requirements, run readiness testing and exercises, and continuously improve the company’s ability to respond and recover.

Key Responsibilities

• Own the enterprise resilience program across Business Continuity (BC), Disaster Recovery (DR), and Crisis Management—strategy, governance, and execution.

• Set goals and success metrics for resilience (e.g., recovery time/recovery point targets) and report progress to leadership.

• Run cross-functional governance: decision-making, prioritization, risk acceptance, and executive reporting.

• Lead the program lifecycle: business impact analyses (BIAs), critical dependency mapping, plans/playbooks, exercises, and continuous improvement.

• Partner with delivery teams to build resilience into major initiatives (cloud migrations, ERP upgrades, infrastructure changes, and product launches).

• Work with IT and engineering teams to ensure DR capabilities align to business needs across data center, cloud, and hybrid environments.

• Plan and execute DR tests (component, application, end-to-end), document results, and drive remediation to closure.

• Lead (or support) enterprise crisis response for major events; maintain escalation paths, roles, and communications playbooks.

• Design and facilitate tabletop exercises and simulations; publish after-action reports and track follow-ups.

• Keep the program audit-ready with clear documentation, dashboards, and risk/exception management.

• Create training and guidance so plan owners and responders know what to do—before, during, and after an event.

• Build and lead a high-performing team (direct and/or matrixed), influencing across the organization.

Required Qualifications

• Bachelor’s degree in business, information systems, risk/emergency management, or related field (or equivalent experience).

• 8+ years of experience in Business Continuity, Disaster Recovery, Crisis Management, and/or Enterprise Resilience, including leading an enterprise or multi-business-unit program.

• Hands-on experience delivering BIAs, continuity plans, DR testing, and crisis/tabletop exercises.

• Working knowledge of resilience practices/standards (e.g., ISO 22301/22398, NIST 800-34) and recovery concepts like RTO/RPO, backups, and failover in cloud/hybrid environments.

• Executive-ready communication and facilitation skills; comfortable presenting to senior leaders and driving cross-functional work.

Preferred Qualifications

• Master’s degree (MBA, risk management, information security, emergency management) is a plus.

• Certifications such as CBCP/MBCI, CEM, PMP, CISSP, CRISC, ITIL, or similar.

• Experience in regulated industries (e.g., healthcare/medical device) and/or with BCM/DR tooling (e.g., ServiceNow BCM, Archer, Fusion, Castellan).

• Office, hybrid, or remote work per company policy and local regulations.

• Work with global teams; occasional early/late hours during incidents and exercises.

• Some high-pressure periods during active disruptions and recovery activities.

• Travel: up to ~20% as business needs require.