Role Description

Agility 360 is searching for Escrow Coordinators for a 4-6 month contract with our client. The Escrow Coordinator will be tasked with a variety of duties and responsibilities as driven by work orders from internal departments and/or division partners. Position requires detailed knowledge of operation processes in a variety of risk management products. Coordinator will demonstrate expert knowledge of concepts, practices and procedures to resolve work order requests in a fast-paced, deadline-driven environment while meeting and exceeding quality, quantity and service level standards. Work order requests will include execution of corrective actions, short-term service projects, and staffing supplement for peak volumes/holidays. The Escrow Coordinator will deliver excellent customer service for clients by maintaining consistently high standards and modeling a passion for service.

Essential Job Functions

• Analyze loan level files and policies and procedures on behalf of Allied and our clients.
• Review and analyze servicing reporting for escrow advances, lender placed insurance, and fee research.
• Accurately verify, key, and/or memo insurance information in relation to all escrow product/coverage types (windstorm, hazard, wind, Flood).
• Update loan history based on research and documentation received (either written or verbal).
• Accurately compose written information for loan histories.
• Gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results.
• Thoroughly understand Hazard forced placed certificates, procedures, and consequences of not following the correct processes and/or procedures.
• Maintain a knowledge of escrow servicing regulations to maintain compliance with Federal, State and agency specific guidelines.
• Call outs 20%.
• Website verifications.
• Understanding reading of insurance history on loans.
• Understanding what causes Borrower/Lender frustrations.
• No assumptions - must ask questions in teams chat.
• How to key Premiums Due - Knowing Remittance to select.
• Consequences for not keying Premiums accurately.
• Nimble - Able to multiple task, switch assignments as needed.

Qualifications

• High school diploma or GED required.
• Excellent communication and organizational skills.
• Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.

Requirements

• Ability to identify, analyze, and resolve problems.
• Adaptable to change and has the ability to make independent decisions.
• Judgment and decision-making authority on daily work assignments.
• Demonstrated ability to work autonomously to perform required work assignments.
• Maintains a positive approach to the resolution of issues and is considered trustworthy by both peers and the management team.
• Carefully evaluates an impact of own actions to Company, investors, employees, and self and confirms course of action with management team regarding high visibility or sensitive issues.
• Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position.
• Handle confidential information in a responsible manner.
• Ability to convey thoughts in a focused and concrete manner.
• Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others’ dignity.
• Works with management to build a strong cohesive team environment where every individual is valued.
• Ability to prioritize and handle multiple tasks.
• Possesses clear and professional verbal and written communication skills when used both internally and externally.
• Effectively presents accurate information to varying audiences.
• Seeks ways to contribute to the success of the team and company overall.
• Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
• Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Knowledge of MS Word, Excel, and PowerPoint.

Physical Requirements

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing.
• May occasionally require to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• May be required to drive for business purposes and must hold a valid driver’s license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Details

• Short-Term Contract Role with a Growing Company.
• Location: REMOTE.
• Hourly Pay Rate: $20.
• Shift: 7:30 am - 4 pm CST.
• Employment consideration is contingent on passing a background check.