Role Description

Hennepin County's Human Services and Public Health (HSPH) IT admin division is seeking an EPIC Community Connect Analyst/Builder to join the team. In this position, you will work directly with our practices and providers as well as with Hennepin Health system IT staff. We are looking for a candidate that has healthcare domain knowledge, strong problem-solving skills, technical aptitude, and the ability to communicate effectively with stakeholders at all levels.

• Configure, maintain, and troubleshoot EPIC modules and related applications.
• Manage user security and access controls in compliance with HIPAA and organizational policies.
• Assist with system implementations, upgrades, and integration projects.
• Collaborate with clinical and administrative teams to analyze workflows and recommend improvements.
• Develop and maintain technical documentation, including configuration guides and training materials.
• Provide Tier 2 support for EPIC-related issues and escalate as needed.
• Participate in cross-functional meetings to align hospital and county IT strategies.

Qualifications

• One of the following:
• Seven or more years of information technology experience.
• An approved information technology certificate and five or more years of information technology experience.
• Completion of five college/vocational/technical information technology courses and five or more years of information technology experience.
• Completion of an approved Hennepin County IT internship and five or more years of information technology experience.
• Associate/vocational/technical information technology degree and five or more years of experience.
• Bachelor's degree in information technology or a related field and two or more years of information technology experience.
• Master's degree or higher in information technology and one or more years of information technology experience.

Requirements

• EPIC certification in one or more modules.
• Experience with EPIC applications in a healthcare setting or other ambulatory EHRs.
• Experience with healthcare data integration reporting tools.
• Knowledge of EPIC modules, workflows, and security administration.
• Knowledge of HL7 interfaces and interoperability standards.
• Ability to provide confidentiality and compliance with healthcare regulations.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrate strong interpersonal and collaboration skills to collaborate with diverse teams.
• Demonstrate advanced analytical and problem-solving skills.
• Effective verbal and written communication skills to communicate with stakeholders at all levels.

Benefits

• Competitive pay.
• Work-life balance.
• A variety of benefits and opportunities to grow.